Barbara Nyland Khozam

Barbara Khozam is one of the most credentialed speakers in the customer service and patient experience space. She holds the Certified Speaking Professional (CSP), the Accredited Speaker (AS) designation from Toastmasters International, and the Certified Patient Experience Professional (CPXP). She may be the only speaker in the world to hold all three simultaneously.

Barbara specializes in customer service, patient experience, leadership, communication, and workplace resilience. Organizations bring her in when service is inconsistent, morale is slipping, communication is breaking down, or leaders need their teams to take greater ownership of the experience they deliver.

Her delivery style is unmistakable: high energy, outrageous humor, and practical strategies audiences can use before they leave the room. People do not just enjoy Barbara's sessions. They remember them, talk about them, and apply them.

Barbara has delivered more than 2,100 presentations to over 95,000 people in 12 countries. Her clients include Kaiser, Xerox, Verizon, FEMA, and the FBI, along with hundreds of healthcare organizations, corporations, associations, and government agencies.

She is the author of How Organizations Deliver BAD Customer Service, co-author of Executive Etiquette Power, and was featured in The Power of the Platform alongside Jack Canfield, Brian Tracy, and Les Brown.

Before becoming a speaker and consultant, Barbara was a professional beach volleyball player. That competitive drive still shows up every time she takes the stage.

If your audience needs to leave energized, equipped, and actually laughing, Barbara delivers.