Theresa Syer

Theresa Syer is a dynamic keynote speaker, executive facilitator, and customer experience strategist. Known for her high-energy delivery style, Theresa helps organizations create cultures where people feel valued, employees feel empowered, and customers become loyal advocates. Her work is rooted in the power of genuine human connection.

"It's all about how you made them feel."
More than Theresa’s signature phrase, it is the philosophy that has shaped her work with organizations across North America, helping leaders rethink customer experience, leadership, and workplace culture.

For more than 30 years, Theresa has partnered with organizations across hospitality and tourism, healthcare and senior living, private clubs, and recreation and entertainment organizations, helping leaders strengthen culture, elevate customer experience, and create the unforgettable experiences that inspire lasting loyalty and competitive advantage.

A Certified Speaking Professional (CSP), Theresa combines compelling storytelling, practical insights, and highly interactive presentations to create meaningful experiences for every audience. Participants leave energized and equipped with strategies they can immediately apply.

When people leave one of Theresa's presentations, they remember more than what she said. They remember how she made them feel.