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NSA Member
NSA Designations
Professional Bio
ABOUT BARBARA GLANZ, CSP, CPAE
Barbara Glanz, a member of the prestigious Speaker Hall of Fame and one of fewer than 700 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives.
Using her Master’s degree in Adult Learning to design programs that cause behavior change, she is the first speaker on record to have spoken on all 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, Southwest Airlines, Bank of America, IBM, Kaiser Permanente, Hallmark, the US Dept. of Energy, Hilton Hotels, Publix Supermarkets, Disney, the State of Michigan, Chick-fil-A, SeaRay Boats and the Singapore Security Police.
Meetings & Conventions Magazine voted her “best keynote presenter you have heard or used,” and she was selected as a “Legend of the Speaking Profession by the Veteran Speakers Network”. She has been one of the top ten speakers at the Society for Human Resource Management’s international convention for many years.
Barbara is the author of 16 books, including:
• The Simple Truths of Service Inspired by Johnny the Bagger® (co-authored with Ken Blanchard);
• The Simple Truths of Appreciation – How Each of Us Can Choose to Make a Difference;
• Building Customer Loyalty – How YOU Can Help Keep Customers Returning;
• 180 Ways to Spread Contagious Enthusiasm;
• CARE Packages for the Workplace- Dozens of Little Things You Can Do to Regenerate Spirit at Work.
Known as the business speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, “Spreading Contagious Enthusiasm.™” She lives on the beach in Sarasota, Florida, and adores her four grandchildren, Gavin, Kinsey, Owen and Simon.
For more information on Barbara, please contact her at bglanz@barbaraglanz.com or www.barbaraglanz.com.
Barbara Glanz, a member of the prestigious Speaker Hall of Fame and one of fewer than 700 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives.
Using her Master’s degree in Adult Learning to design programs that cause behavior change, she is the first speaker on record to have spoken on all 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, Southwest Airlines, Bank of America, IBM, Kaiser Permanente, Hallmark, the US Dept. of Energy, Hilton Hotels, Publix Supermarkets, Disney, the State of Michigan, Chick-fil-A, SeaRay Boats and the Singapore Security Police.
Meetings & Conventions Magazine voted her “best keynote presenter you have heard or used,” and she was selected as a “Legend of the Speaking Profession by the Veteran Speakers Network”. She has been one of the top ten speakers at the Society for Human Resource Management’s international convention for many years.
Barbara is the author of 16 books, including:
• The Simple Truths of Service Inspired by Johnny the Bagger® (co-authored with Ken Blanchard);
• The Simple Truths of Appreciation – How Each of Us Can Choose to Make a Difference;
• Building Customer Loyalty – How YOU Can Help Keep Customers Returning;
• 180 Ways to Spread Contagious Enthusiasm;
• CARE Packages for the Workplace- Dozens of Little Things You Can Do to Regenerate Spirit at Work.
Known as the business speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, “Spreading Contagious Enthusiasm.™” She lives on the beach in Sarasota, Florida, and adores her four grandchildren, Gavin, Kinsey, Owen and Simon.
For more information on Barbara, please contact her at bglanz@barbaraglanz.com or www.barbaraglanz.com.
NSA Member
NSA Designations
CSP, CPAE
CSP Class Year
2024
Other Designations
MS
Expertise
Corporate Culture, Customer Service, Inspiration & Motivation, Moderator/Facilitator
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