Dan Gingiss

Dan Gingiss is an international keynote speaker and customer experience
expert with a dynamic and engaging speaking style that has captivated
hundreds of audiences around the globe.

Believing that a remarkable customer experience is the best competitive
advantage, Dan shares insights from his 20-year professional career that
included leadership positions at McDonald’s, Discover, and Humana. As a
Certified Speaking Professional (CSP), which fewer than 700 speakers
worldwide have achieved, his speaking engagements are enriched by real-world examples, actionable strategies, and a whole lot of fun!

Dan is the author of three books, including The Experience Maker, which was
ranked by Book Authority as one of the top customer experience books all-time, and its second edition, Becoming The Experience Maker.

He earned a B.A. in psychology and communications from the University of
Pennsylvania and an M.B.A. in marketing from the Kellogg School of
Management at Northwestern University. Dan is also a licensed bartender, a
pinball wizard, and he once delivered a pizza to Michael Jordan.