Jeannie Walters

Jeannie Walters, CCXP, CSP, is an award-winning certified customer experience expert, USA Today bestselling author, CEO, and international keynote speaker who does more than cite examples, she shows you how to implement strategies for real results.

As the Founder of Experience Investigators, Jeannie and her team bring more than 20 years of experience making a lasting impact across a broad set of industries—from healthcare and highly regulated financial and insurance environments, to higher education, software, and hospitality. She has led transformative efforts for a diverse roster of brands, including JPMorgan Chase, SAP, BASF, PG&E, Orangetheory Fitness, Comcast, and more.

Jeannie reveals how any leader can win with her proven method to drive performance, retention, and revenue by making customer experience their greatest competitive advantage in her USA Today bestselling book, Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations.

Jeannie is recognized as one of the most influential voices in the industry by sources such as LinkedIn. More than half a million learners have taken her LinkedIn Learning courses, and in 2023 she launched CXI Membership™ to provide overwhelmed leaders with guided support and practical tools that drive real progress.

Jeannie’s insights—featured in Forbes, NPR, The Chicago Tribune, The Wall Street Journal, and more—highlight her passion for demystifying customer experience and helping organizations make every moment count.