Barbara Nyland Khozam

Barbara Khozam is an internationally recognized keynote speaker, trainer, and consultant who helps healthcare organizations, corporations, associations, universities, and government agencies improve customer service, patient experience, leadership, and communication.

Known for her high-energy delivery, humor, and practical teaching style, Barbara creates presentations that are as actionable as they are memorable. Audiences consistently describe her sessions as energizing, insightful, and exactly what they needed to hear. She gives people simple, effective strategies they can use immediately to strengthen communication, manage negativity, improve accountability, and create exceptional service experiences.

Barbara has delivered more than 2,100 presentations to over 95,000 people in 12 countries. She holds the Certified Speaking Professional, Accredited Speaker, and CPXP designations, a rare combination of credentials that reflects both speaking excellence and expertise in patient experience. Her programs leave audiences laughing, learning, and ready to take meaningful action.

When she is not speaking, Barbara can often be found on the beaches of Southern California playing her favorite sport: beach volleyball.