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Professional Bio
Jeff's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service.
Today, he helps leaders build service cultures that improve revenue, efficiency, and customer loyalty. Jeff 's the best selling author of five books, including The Service Culture Handbook. Over 5 million people have taken his training courses on LinkedIn Learning. And, Global Gurus has named Jeff one of the Top 30 Customer Experience professionals in the world.
Today, he helps leaders build service cultures that improve revenue, efficiency, and customer loyalty. Jeff 's the best selling author of five books, including The Service Culture Handbook. Over 5 million people have taken his training courses on LinkedIn Learning. And, Global Gurus has named Jeff one of the Top 30 Customer Experience professionals in the world.
Business
Toister Performance Solutions
619.955.7946
Toister Performance Solutions
