Back to NSA Member Directory
NSA Member
NSA Designations
Professional Bio
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after keynote speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, and New York Times #1 bestselling author. His books include All Business Is Personal, Stronger Through Adversity, The Airbnb Way, Driven to Delight, Leading the Starbucks Way, The Zappos Experience, Prescription for Excellence, The New Gold Standard, The Starbucks Experience, When Fish Fly, and Customer Magic, examining iconic brands such as Starbucks, The Ritz-Carlton, Mercedes-Benz, Airbnb, Zappos, UCLA Health, and One Medical.
His honors include induction into the Customer Experience Hall of Fame, the Customer Experience Professional Association's Impact on the Customer Experience Profession award, recognition as a Top 5 Customer Experience thought leader by Global Gurus for six consecutive years, and the Asian Brand Excellence Award. He is a Certified Customer Experience Professional (CCXP), holds the Certified Speaking Professional (C.S.P.) designation from the National Speakers Association, serves as a Visiting Professor of Service Excellence at Campbellsville University, and is a member of the Authors Guild.
He received his master's and doctorate from the University of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.
Learn more about his keynotes, books, and resources at josephmichelli.com.
Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, and New York Times #1 bestselling author. His books include All Business Is Personal, Stronger Through Adversity, The Airbnb Way, Driven to Delight, Leading the Starbucks Way, The Zappos Experience, Prescription for Excellence, The New Gold Standard, The Starbucks Experience, When Fish Fly, and Customer Magic, examining iconic brands such as Starbucks, The Ritz-Carlton, Mercedes-Benz, Airbnb, Zappos, UCLA Health, and One Medical.
His honors include induction into the Customer Experience Hall of Fame, the Customer Experience Professional Association's Impact on the Customer Experience Profession award, recognition as a Top 5 Customer Experience thought leader by Global Gurus for six consecutive years, and the Asian Brand Excellence Award. He is a Certified Customer Experience Professional (CCXP), holds the Certified Speaking Professional (C.S.P.) designation from the National Speakers Association, serves as a Visiting Professor of Service Excellence at Campbellsville University, and is a member of the Authors Guild.
He received his master's and doctorate from the University of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.
Learn more about his keynotes, books, and resources at josephmichelli.com.
Business
The Michelli Experience
The Michelli Experience
NSA Member
NSA Designations
CSP, MDSG
Other Designations
PhD
Expertise
AI, Business, Corporate Culture, Customer Service, Executive Management, Healthcare, Leadership & Achievement, Moderator/Facilitator