Marilyn Suttle

Marilyn Suttle is a keynote speaker, trainer, and consultant who works with organizations that want stronger communication, steadier responses under pressure, and better experiences for both customers and employees.

Ranked #3 in Global Gurus Top 30 Customer Experience Speakers for 2026, Marilyn is known for practical, memorable programs that give people tools they can use right away. Her work focuses on communication under pressure, de-escalation, difficult interactions, customer experience, and team wellbeing, with an emphasis on what leaders and teams can do in real moments that shape trust, performance, and culture.

She is the author of Who’s Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan, and her work has been featured in The New York Times, The Wall Street Journal, and other national media. Marilyn has worked with a wide range of organizations, including corporations, libraries, colleges, healthcare systems, and leadership teams that want to strengthen both service and workplace relationships.

Audiences appreciate Marilyn’s ability to make important ideas clear, engaging, and immediately useful. She leaves audiences with language, tools, and habits they can put to work right away.