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NSA Member
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Professional Bio
Natalie Jackson is the founder of The Crescent Consultancy and the author of Now, Keep Listening™ on Substack.
Natalie brings a rare depth of execution expertise to her clients. She held her Project Management Professional (PMP) credential for 20 years and is a Certified Customer Experience Professional (CCXP). Having led complex business transformations from both in-house executive seats and consulting roles, she has lived what it takes to carry deep change all the way through an organization.
Deeply invested in advancing the industry, Natalie serves on the 2026 Customer Experience Professionals Association (CXPA) US Council, where she works to elevate CX and the intertwined employee experience (EX) as core drivers of business growth. She is also an active member of the National Speakers Association (NSA), breaking the mold of traditional presentations by delivering live, interactive diagnostic experiences from the stage.
Natalie leans heavily on her deep change management background and vast operational toolkit to meet leaders and teams where they are. Her advisory work helps founders, boards, and corporate leaders shrink the Listening Gap™ to achieve results more nimbly and strategically, specializing in the unique compliance and retention needs of startups, nonprofits, and highly regulated industries.
Natalie brings a rare depth of execution expertise to her clients. She held her Project Management Professional (PMP) credential for 20 years and is a Certified Customer Experience Professional (CCXP). Having led complex business transformations from both in-house executive seats and consulting roles, she has lived what it takes to carry deep change all the way through an organization.
Deeply invested in advancing the industry, Natalie serves on the 2026 Customer Experience Professionals Association (CXPA) US Council, where she works to elevate CX and the intertwined employee experience (EX) as core drivers of business growth. She is also an active member of the National Speakers Association (NSA), breaking the mold of traditional presentations by delivering live, interactive diagnostic experiences from the stage.
Natalie leans heavily on her deep change management background and vast operational toolkit to meet leaders and teams where they are. Her advisory work helps founders, boards, and corporate leaders shrink the Listening Gap™ to achieve results more nimbly and strategically, specializing in the unique compliance and retention needs of startups, nonprofits, and highly regulated industries.
NSA Member
Other Designations
CCXP
Expertise
Corporate Culture, Customer Service, Business, Executive Management, Women in Leadership
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