Petra Marquart

Petra Marquart, BA, is an inspirational speaker who has received rave reviews at international conferences, conventions and meetings around the globe.
She is principal in the global speaking and training firm, Petra Marquart and Associates, created, ‘See ME: Person-Centered Customer Service Training’ for long-term care communities and wrote the best seller, The Power of Service: Keeping Customers for Life.
She has written service training programs for Mall of America, US Bank, US Department of Veterans Affairs, Honeywell Space Systems, Fairview Health System, Casinos America, Target Center Arena, and Wisconsin Department of Child Protective Services.
Sample Topics:
The Power of Service • What is service? How do we bring service to life? What do customers expect? How does service impact the bottom line? This is our most popular presentation as it answers these questions with humor and passion. It has received rave reviews from San Francisco to Munich.
Leading a Service Organization, Department or Team • How do you create a service-based team, work group, department or organization? You hire it, train it, guide it, reward it and model it. This presentation has been designed specifically for people who are responsible for the organization’s outcomes or performance environment.
The Champion Within: The Impact of Self-esteem on Service If self-esteem is low or on empty, performance, innovation, and risk-taking won’t work either. To achieve high performance and engagement, each person’s sense of self must be intact. This presentation clarifies the role of self-esteem and defines each person’s responsibility in maintaining one another’s sense of self—including difficult customers.
Clients include:
• 3M – International Operations
• Alcon Laboratories
• American Express/New York
• American Dental Association
• IDS Financial Services
• Inc. Magazine
• Mayo Health System
• Medtronic
• Target Center Arena
• United Health Group
• Blue Cross Blue Shield