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Expertise
Professional Bio
Ryan Minton is a best-selling author, keynote speaker, and former hospitality executive who brings more than 25 years of real-world leadership and customer experience expertise to the stage.
Rising from frontline hotel operations to Senior Vice President overseeing a national portfolio of Marriott and Hilton properties, Ryan built a reputation for transforming underperforming businesses, developing high-performing teams, and creating cultures where employees thrive and customers feel the difference.
His philosophy is simple: "The way you treat your employees determines the way they treat your customers."
Throughout his executive career, Ryan successfully led organizations through operational challenges, staffing shortages, and industry disruption while driving measurable improvements in employee engagement, guest satisfaction, revenue, and profitability.
Today, Ryan helps organizations across industries understand the powerful connection between positive leadership, employee experience, customer loyalty, and business performance. His engaging, story-driven keynotes combine humor, practical strategies, and lessons learned from decades of leading frontline teams.
Ryan is the best-selling author of "Thanks for Coming in Today!" and "Uplifted: The Power of Positive Leadership on Frontline Teams". He was ranked #2 in Customer Experience worldwide by Global Gurus in 2026 and has been recognized among the world's Top 30 Customer Experience experts for multiple consecutive years. He has also served on the Forbes Business Council and Newsweek Expert Forum.
Ryan's mission is to help organizations create cultures where employees thrive and customer service is alive.
Rising from frontline hotel operations to Senior Vice President overseeing a national portfolio of Marriott and Hilton properties, Ryan built a reputation for transforming underperforming businesses, developing high-performing teams, and creating cultures where employees thrive and customers feel the difference.
His philosophy is simple: "The way you treat your employees determines the way they treat your customers."
Throughout his executive career, Ryan successfully led organizations through operational challenges, staffing shortages, and industry disruption while driving measurable improvements in employee engagement, guest satisfaction, revenue, and profitability.
Today, Ryan helps organizations across industries understand the powerful connection between positive leadership, employee experience, customer loyalty, and business performance. His engaging, story-driven keynotes combine humor, practical strategies, and lessons learned from decades of leading frontline teams.
Ryan is the best-selling author of "Thanks for Coming in Today!" and "Uplifted: The Power of Positive Leadership on Frontline Teams". He was ranked #2 in Customer Experience worldwide by Global Gurus in 2026 and has been recognized among the world's Top 30 Customer Experience experts for multiple consecutive years. He has also served on the Forbes Business Council and Newsweek Expert Forum.
Ryan's mission is to help organizations create cultures where employees thrive and customer service is alive.
Expertise
Customer Service, Leadership & Achievement
Contact Information
ryan@ryanminton.com